To get involved in mental health,
substance abuse, or developmental disabilities services call our toll-free number
1-800-898-5898 answered locally
What to Expect…
Pathways Access will ask for
information about your needs and situation. If this screening determines that clinical
services may be helpful, the Access worker will help you choose a private provider and
schedule you an appointment.
The provider you choose will be consided your clinical
home, and will coordinate your services and will provide crisis emergency services for you
24/7.
After a comprehensive assessment, your provider will work with you to
1) put together a treatment team to help plan your services,
2) develop a Person-Cented Plan of care focusing on your needs and goals and based on
the assessment recommendations,
3) coordinate your services and meetings, and
4) provide crisis emergency assistance to you 24 hours, 7 days per week.
Choosing your Providers…
When treatment needs are identified
your worker will talk with you about which providers can meet those needs and help you
learn more about those providers. You will be able to choose your clinical home provider
and providers of any other services you need. You may choose one provider for all your
needs or you may decide to work with different providers. Either way, the choice is yours.
Help is available 24 hours per
day. Consumers in crisis who already receive services should call their provider
first. All clinical home providers must provide crisis services and should give their
consumers contact names and phone numbers for crisis assistance after hours and on
holidays.
Individuals in crisis who are new to our service system should call our
toll-free number 1-800-898-5898 answed locally
Individuals already receiving
services should contact their Clinical Home Provider for crisis assistance. All clinical
home providers must provide crisis services 24/7 to their consumers and should give each
consumer/consumer family contact names and phone numbers for crisis assistance after-hours
and on holidays.
Individuals not receiving services should call Pathways Access Line at
1-800-898-5898 for crisis assistance.
If the call is a crisis and the consumer is willing to be seen:
Arrangements will be made for a crisis worker to meet the consumer face to face, within
2 hours.
This meeting could take place at one of Pathways locations (Gaston Recovery Center at
2505 Court Drive in Gastonia, Cleveland Center at 917 First St. in Shelby, or Lincoln
Counseling Center at 311 McBee St. in Lincolnton), a local hospital, home, or other safe
location.
The crisis evaluation will determine:
Whether consumer is a danger to self or others;
Whether consumer is appropriate for hospitalization (Pathways manages admissions to
state psychiatric facilities)
The most appropriate facility or service for placement, if needed.
If the consumer appears to be a danger to self or others and will not be seen
willingly:
The caller will be encouraged to file involuntary commitment petition papers at the
Magistrate’s office.
If the magistrate finds the petition valid, a custody order is issued for law
enforcement to transport the consumer to a Pathways facility, local hospital emergency
room, or other prearranged service for an evaluation by a qualified professional.
If the individual is appropriate for placement in a hospital, the professional will work
to find placement in a community hospital. Law enforcement provides the transportation.
Once the consumer is transported to the hospital or inpatient service, another
evaluation will be done to confirm the need for commitment.
If an involuntary commitment is not recommended:
The professional will work with the individual to determine the most appropriate
service.
The consumer may choose a provider who can provide services within the 2 day urgent care
standard or 7 day routine care standard.
Other community and natural resources, such as Alcoholics Anonymous, disability-specific
support groups, may also be recommended.
Opportunities for consumer and
family member involvement…
There are a number of opportunities
for consumers, family members and community members to be involved in the service system,
including:
System of Care Community Collaborative works to identify unmet needs and
barriers to community-based services for children and adolescents. Members include
parents, providers, and child-serving agencies including DSS, Juvenile Justice, School
System, and District Court Judges.
The Care Review Team provides guidance to Child & Family Treatment Teams by
reviewing clinical/treatment issues for specific consumers
The Parent Advisory Group works to support parents and build advocacy and leadership
skills among parents of child consumers. All three groups support the Best Practice
System of Care philosophy for providing services to children as close to home as possible.
If you are interested in being involved in any of the System of Care activities, call the
System of Care Coordinator at 704-842-6338.
Consumer Family Advisory Committee (CFAC) is a volunteer group of consumers and family
members whose mission is to help Pathways ensure its policies, procedures and practices
are responsive to and reflect the needs of consumers and their families. CFAC meets
monthly and membership is by application.
Consumer Rights Committee is a group of volunteers comprised of Pathways Board members,
consumers, family members and community members who meet monthly to review consumer rights
issues and work to ensure that consumer rights are upheld.
For more information or assistance on CFAC or Consumer Rights call Customer Services
(704) 884-2505.
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